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Airbridge

Cost Integration

The following document is our step-by-step guide to integrating Airbridge's Cost option for Remerge clients. Please review the below instructions, and in case of any questions, reach out to your Remerge Account Manager. 

Prerequisites:

  • Obtain email and password information from your Remerge Account Manager.

Please Note:

  • Time Zone & Currency Settings:
    • Remerge data includes ONLY UTC +0:00 time zone-specific information. Accordingly, please select the UTC +0:00 time zone in Airbridge and Remerge's dashboards when searching for Remerge data, as using a different time zone might result in data discrepancies. 
    • Align app currency and time zone settings in Airbridge's dashboard with Remerge's dashboard.
  • Cost Data Discrepancies - Airbridge pulls the cost data from the past seven days, every four hours, six times a day, from 3:00 PM (UTC). As the updates are not real-time, please expect potential data discrepancies between Airbridge and Remerge.
  • GroupBys (Cost Channel Metric) - The Cost (Channel) metric, which shows your ad spend reported by Remerge, displays value only when used with specific GroupBys (i.e., Channel, Campaign, Ad Group, and Ad Creative). Depending on the data reported, the metric may not display any value even if used with any of the GroupBys.
  • Campaign Details - Upon enabling the cost integration, we advise NOT editing the following campaign details to avoid any error in pulling data into Airbridge:
    • Campaign Name.
    • Ad Group Name (identical to the Remerge Ad Label).
    • Ad Creative Name.

1. Add Remerge 

  • Log in to your Airbridge account.
  • Go to the left-hand corner of the dashboard's navigation menu and click Integrations > Ad Channel Integration.
  • Locate Remerge by typing and selecting its name from the search bar.

    Screenshot 2024-08-16 at 15.48.48.png

  • Click the Cost Integration tab and toggle ON the Remerge Cost Integration option.  
  • Click the + Add an account button at the bottom of the page. 

    Screenshot 2024-08-16 at 17.16.26.png

  • A pop-up window, Add an Ad Account, will appear. Enter email (Ad Account) and password information obtained from your Remerge Account Manager in their respective fields.
  • Upon completion, click the Done button on the bottom right-hand corner of the window. The Remerge account is now part of the integrated account list.

    Screenshot 2024-08-16 at 21.12.56.png

2. View Integration Status 

  • Initially, the status should appear as Waiting for up to four hours from the moment of account addition (even when added correctly), and it will change to Success upon the first attempt at data pulling.

    Screenshot 2024-08-20 at 16.50.13.png
    Screenshot 2024-08-20 at 16.55.27.png
  • For your convenience, please find below an overview of the various statuses:
    Status Description
    Waiting

    Account has been added successfully. No data has been pulled yet. Status: up to four hours.
    Success Data is pulled and updated regularly. The last update time is displayed.
    No data No data was pulled, as the campaign did not run in a week.
    Failed

    The pulling of data is not possible due to an error. Most common causes:

    • The Remerge channel’s API is not responding.
    • You MUST update the Remerge account information.
    • Your access token has expired.

3. Confirm Setup

  • Contact your Remerge Account Manager to confirm process completion.